Privacy Policy

1. Personal Information We Collect

We collect personal information when you register or place an order on our website/app. This may include:

• Name
• Date of Birth
• Phone Number
• Email Address
• Gender
• Billing Information
• Credit/Debit Card or Online Payment Details

This information is voluntarily provided by users during account creation or checkout.

2. Why We Use Your Information

Your data helps us deliver what you paid for. We use your information for:

• Order confirmation, delivery coordination, and updates
• Payment processing and billing
• Customer service and satisfaction surveys
• Improving platform performance and product offerings
• Internal audits, data analysis, and security checks

With your consent, we may also send promotional updates and offers by email, WhatsApp, or SMS — you can opt out anytime.

3. How We Protect Your Data

We follow industry-standard security practices — encryption, restricted access, and secure payment gateways — to prevent unauthorized access, breaches, or misuse of your information.

But no digital platform is 100% hack-proof, so users must also ensure safe use of their login and payment details.

4. Sharing of Personal Information

We do not sell or trade your information. We only share the minimum data required with:

• Courier and logistics partners (delivery)
• Banking and payment gateway services (transactions)
• Customer support and packaging providers (order fulfillment)

These partners are required to protect your information and use it only for the service they perform.

5. Your Responsibilities

• Provide accurate information when placing orders
• Keep login credentials confidential
• Immediately report unauthorized account activity

6. Changes to This Policy

Mullaivanam may update this Privacy Policy at any time. Users are responsible for reviewing the latest version before each purchase.